What Are Common Questions for Veterinarians?

Questions about a request we sent or interested in learning more about what Embrace can do for your practice? We’re here for you.

Common Questions from Policyholder About Vets

Embrace Pet Insurance Has No Networks

Policyholders can visit and submit claims from any vet or emergency practice. If a practice isn't listed when submitting a claim through MyEmbrace, you can provide the practice name and rest assured we'll get it added to our system lickity split!

Common Questions from Vets

What is a complete invoice?

A complete invoice includes all pages of itemized expenses (including blank pages) that shows taxes, discounts, balances, etc. for all pets seen for that date(s) of service.

Note: We cannot process claims with an account statement/summary. An itemized invoice is required.

How do I submit claims or documents to Embrace?

If you are a vet submitting claims or documents on behalf of a client, they can be emailed to claims@embracepetinsurance.com or faxed to (800) 238-1042. To start a claim, the claim form(s) & invoice must be included.

Attachments must be no larger than 5MB. This is an unmonitored email address – we’re unable to respond to messages & questions sent here, and documents must be attached to the email (not linked or pasted in the body).

For questions regarding current claims, please email askclaims@embracepetinsurance.com.

What medical records does Embrace need?

If you receive a fax, email, or call from us for records, we are looking for detailed chart notes (S.O.A.P notes) for any dates the pet(s) was seen at your practice in the timeframe stated in the request.

Click here for an example of what we need.

If you have additional questions about requested information, contact us.

Why Your Practice Should Promote Pet Insurance

Clients with pet insurance spend more, are more compliant, and enable you to practice the best medicine because they focus on the quality of care instead of cost.

• Cat owners with pet insurance spend 81% more at the vet (& 29% more on dogs) (NAPHIA)

• 1 in 3 pets claim in their first policy year (2019 Embrace claims data)

• Americans spent $95.7 billion on pet care in 2019 (APPA)

• 60% of Americans have less than $1,000 in their savings account (Bankrate’s Financial Security Index 2019)