How Do I Change My Pet's Coverage?

How to change your pet's coverage to best fit their needs.

How Can I Increase My Coverage?

You can increase your pet’s coverage at any time, but it’s important to know that your policy is subject to re-underwriting. This means that waiting periods are reset and any injuries or illnesses that were symptomatic or diagnosed prior to increasing coverage would be considered pre-existing.

Increasing coverage includes:

• Increasing the Annual Maximum

• Increasing the Reimbursement Percentage

• Decreasing the Annual Deductible

Note: Increasing coverage cannot be done via your MyEmbrace customer account online or in the Embrace Pet Insurance app. Please contact us to increase coverage for your pet.

How Can I Decrease My Coverage?

You can decrease your pet’s coverage any time during your policy year without interruption to waiting periods or coverage.

Decreasing coverage includes:

• Decreasing the Annual Maximum

• Decreasing the Reimbursement Percentage

• Increasing the Annual Deductible

How Do I Decrease My Pet's Coverage On MyEmbrace?

1. Log in to MyEmbrace and select Change Coverage from the Quick Links menu

2. If you have more than one pet on the policy, select Change Coverage for the pet you'd like to make changes to

Note: If your policy is up for renewal, you will be redirected to a page that will ask you if you want to make changes to your current policy or as of your renewal.

• By selecting Update Renewal Policy, changes won't take effect until your renewal date

• By selecting Update Current Policy, changes will take effect at 12:01am ET two days from the date the change was initiated

3. The coverage options that are available to your pet are displayed on this page and you’ll see the new premium associated with the changes you make

The current coverage is labeled Current so you can compare the changes

Adjust coverage by selecting the available options:

• Annual maximum, reimbursement percentage, & deductible

• Add or increase Wellness Rewards

  • Adding or increasing Wellness Rewards requires a one-time back-payment for all months to the start of your current policy period. Because Wellness Rewards is a non-insurance benefit, it is not prorated. If you would rather add Wellness Rewards at your renewal, please proceed changing coverage without it & contact us after

Select Review Plan

4. Your pet’s new coverage will be displayed here, including the annual deductible, annual maximum, reimbursement percentage, and premium

Select Next

Note: If you decrease coverage, increasing coverage later will reset your pet's waiting periods regardless of the coverage you changed from.

5. Review changes, including totals or credits due. You must check the box indicating that you have read all required documentation and agree to our terms and conditions before moving forward

Select Finalize Changes

6. You will be directed to your confirmation page that provides links to all policy documents, a summary of your plan updates, your new premium, and totals or credits due

Any totals or credits due will be applied to your payment method on file

Why Am I Unable to Change Coverage Via MyEmbrace?

• A change has been made to your policy within the last 24 hours

• A change has been made since your renewal was created

• You are within 5 days of your renewal date

• Any pet on your policy has Accident Only coverage

If any of these scenarios apply to you or you're having trouble changing your coverage, please contact us.