How do I Submit a Claim?

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Submitting claims through your MyEmbrace customer account online or in the Embrace Pet Insurance app is the fastest way – plus, it doesn’t require a claim form! If you submit by email, fax, or mail, a claim form is required.What Types of Claims Can be Submitted Through MyEmbrace or the AppAll types of claims—Accident, Illness, or Wellness (if you have Wellness Rewards)—can be submitted via the same method quickly and easily through MyEmbrace or the Embrace mobile app. Both options will walk you through the claim submission step-by-step.What is Needed to Submit a ClaimAn Itemized InvoiceThe itemized invoice must include the total amount for your pet’s visit including discounts, taxes, other pets, etc.Make sure to include all pages of the invoiceDiagnosis or Reason for VisitThis is the reason that your pet was seen by the vet (i.e. vomiting, diarrhea, scratching ear, allergies, limping, etc.) or select "Wellness Rewards" for items you decide to use your wellness plan on (grooming, preventatives, wellness/routine care visit, etc.)How to Submit Claims Via MyEmbrace1. Log in to MyEmbrace and select Claims from the Quick Links menu2. Click Start claim3. Review the claim steps and click Start claim4. Select the files to upload including your pet’s itemized invoiceAdd the required information:Where the Invoice is fromUse the Zip Code of the vet practice stated on the invoiceYou can choose pharmacies or websites if applicableInvoice Date & DurationSelect Single Date if your pet was seen for an outpatient visit or Multi-day Hospital Stay if your pet had an overnight visitThe invoice date is the date that the services were rendered (purchase date, hospital visit, etc.)Total Invoice AmountInclude taxes, discounts, fees, items for other pets, etc. even if you are not claiming for those expensesUpload the necessary invoice for your claim submissionInclude ALL pages of the invoice (even if they are blank)File Limitations: Files must be 50MB or less. Accepted formats are PDF, PNG, or JPEG.Select Next5. Provide requested information about the claim including:Where the Invoice is fromUse the Zip Code of the vet practice stated on the invoiceYou can choose pharmacies or websites if applicableInvoice Date & DurationSelect Single Date if your pet was seen for an outpatient visit or Multi-day Hospital Stay if your pet had an overnight visitThe invoice date is the date that the services were rendered (purchase date, hospital visit, etc.)Total Invoice AmountInclude taxes, discounts, fees, items for other pets, etc. even if you are not claiming for those expensesSelect Next6. Add Reasons for visitAdd the diagnosisInclude any additional necessary comments and informationSelect Next7. Confirm the invoice upload is legible and complete. Select Next – Select Pets 8. Select the insured pets who are on the invoice that you are claiming for. Select Next – Add Pet Diagnosis 9. Review information on Review & submit page. Select Edit Details, Edit Invoice, or Edit Pets if details are missing or incorrect. If no edits need to be made, select Submit claim Your claim has been successfully submitted and you should receive email confirmation within two business days.From here, you can submit another claim by selecting Start Another Claim or return to MyEmbrace HomeOther Ways to Submit ClaimsIf you submit claims outside of MyEmbrace online or in the Embrace Pet Insurance app, make sure to include the claim form(s) and all pages of the complete invoice. Emailclaims@embracepetinsurance.comDisclosure: This inbox is not actively monitored for incoming messages.**Note: Accepted formats are PDF, PNG, or JPEG.Fax(800) 238-1042MailEmbrace Pet InsurancePO Box 22188Beachwood, OH 44122-0188Note: When you submit claims outside of MyEmbrace, a claim form for each pet that you are claiming is required.

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How do I Submit a Claim?

What Types of Claims Can be Submitted Through MyEmbrace or the App

What is Needed to Submit a Claim

How to Submit Claims Via MyEmbrace

Other Ways to Submit Claims

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