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How Do I Send and Upload Documents?

How Do I Send and Upload Documents?

How to provide Embrace with your pet's medical records, additional information, and other documents.

How to Submit Documents Via MyEmbrace

1. Log in to your MyEmbrace customer account and select Send Documents from the Quick Links menu

Step 1 in submitting documents via MyEmbrace is to log in to your MyEmbrace customer account and select Send Documents from the Quick Links menu.

2. Choose Select Files to Upload

  • Select your document from your files

  • Accepted file types are: PDF, PNG, or JPEG.

  • Size limit for each document submitted is 50MB

Then click Select files to upload.

3. Select Submit

In this image, you can see the Submit button after your files have been uploaded.

Other Ways to Submit

Email: claims@embracepetinsurance.com

  • Documents must be sent as attachments, not pasted in the body of the email.

Fax: (800) 238-1042

Still Have Questions?

Get in touch with our Insurance and Claims Experts

Customer Care

Monday - Friday:9 am - 8pm ET

Saturday:10 am - 2pm ET

Phone:(855) 540-2104*

Fax:(800) 238-1042

Policy Quotes & Purchase

Monday - Friday:9 am - 8 pm ET

Saturday:10 am - 4 pm ET

Phone:(855) 540-0591

Ready to protect your furry friend?

Call (800) 799-1539