Does Embrace Have a 24/7 Pet Health Line?

PawSupport gives you access to Pet Pros who offer you round-the-clock decision support about your pet's health.

What is PawSupport?

PawSupport is Embrace’s exclusive pet telemed partner that gives you 24/7 access to Pet Pros for your pet health-related concerns – even on holidays.

Access to PawSupport is included in every Embrace policy at no additional charge.

What Can I Ask the Pet Pros at PawSupport?

The Pet Pros at PawSupport can provide decision support on topics including:

• Emergencies

• Managing Chronic Conditions

• Medication Concerns

• Diet

• Poisons & Toxins

• Vitamins & Supplements

• Behavioral Changes

• Possible Symptoms

• Exercise

• Holistic Care Options

• Training

The Pet Pros help pet parents assess their pet's situation and offers guidance on when, where, and how to use pet healthcare resources appropriately.

How Do I Access PawSupport?

Access PawSupport via your MyEmbrace customer account online by selecting PawSupport under the Contact Us section (left side of page).

Pet Pros are available by:

• Live Chat

• Phone

• Video Conference

To speak to a Pet Pro by phone, you must request a call via MyEmbrace. PawSupport cannot be reached directly, nor can our Customer Care Embracers transfer you.

Note: PawSupport is not currently supported in the Embrace Pet Insurance mobile app.

What Should I Expect If I Contact PawSupport?

PawSupport will begin by collecting:

• Your pet's basic information

• The reason for your call or chat

The Pet Pro will then help you make a decision for your pet's care through questions and by asking your observations.

Note: PawSupport staff does not have access to your pet's veterinary records, policy information, or claim data.

What is PawSupport Unable to do?

• Diagnose a condition

• Prescribe medications or treatment

• Answer questions about your Embrace policy or claims

PawSupport is to be utilized for decision support or for a peace of mind. It is not a diagnosis and cannot be used in place of going to the vet.